Cancellation and Refund

Last updated: 29-10-2026

We want you to love your furniture. This policy explains when you can cancel an order, return a product and get a refund.

1. Cancelling An Order

Before dispatch: you can cancel a ready-made product from My Account → My Orders, or by calling / messaging us. You get a full refund.
After dispatch: the order cannot be cancelled online. If you refuse the delivery without a valid reason, the to-and-fro delivery charges will be deducted from the refund.
Custom orders (made to your size, design or finish): can be cancelled with a full refund only before production starts. After production starts, the advance is not refundable.
We may cancel an order if the product is not available or the address is not serviceable. In that case you get a full refund.

2. Returns And Replacements

You can ask for a return or replacement if the product:

arrives damaged in transit,
has a manufacturing defect, or
is different from what you ordered (wrong product, size or colour).

Please inform us within 48 hours of delivery with your order number and clear photos / video of the problem. Our team will inspect it and, where possible, repair it at your home first. If it cannot be repaired, we will replace the product or the part, or refund you if a replacement is not available.

3. What Cannot Be Returned

Custom-made products, except for manufacturing defects.
Products that have been used, assembled by someone other than our team, changed or damaged after delivery.
Natural variation in wood grain, knots and shade, or a small size difference within ±1 inch.
A change of mind after delivery.

4. Refunds

Approved refunds are made to the same payment method used for the order (UPI, card, net banking or wallet).
For Cash On Delivery orders, we refund to your bank account or UPI ID — we will ask for the details.
Refunds are started within 2 working days of approval. The amount usually reaches your account within 5–7 working days, depending on your bank.
Delivery and installation charges are refunded when the order is cancelled before dispatch or the return is due to our mistake.
Coupon discounts are not paid out as cash.

5. How To Ask For A Cancellation Or Return

Go to My Account → My Orders and open the order, or contact us with your order number.
Tell us the reason and share photos if the product is damaged or defective.
Our team confirms the next step within 2 working days.

6. Contact Us

Furnishloop
Email: support@furnishloop.com
Address: Gujarat

1. Cancelling An Order

Before dispatch: you can cancel a ready-made product from My Account → My Orders, or by calling / messaging us. You get a full refund.

After dispatch: the order cannot be cancelled online. If you refuse the delivery without a valid reason, the to-and-fro delivery charges will be deducted from the refund.

Custom orders (made to your size, design or finish): can be cancelled with a full refund only before production starts. After production starts, the advance is not refundable.

We may cancel an order if the product is not available or the address is not serviceable. In that case you get a full refund.

2. Returns And Replacements

You can ask for a return or replacement if the product:

arrives damaged in transit,

has a manufacturing defect, or

is different from what you ordered (wrong product, size or colour).

4. Refunds

Approved refunds are made to the same payment method used for the order (UPI, card, net banking or wallet).

For Cash On Delivery orders, we refund to your bank account or UPI ID — we will ask for the details.

Refunds are started within 2 working days of approval. The amount usually reaches your account within 5–7 working days, depending on your bank.

Delivery and installation charges are refunded when the order is cancelled before dispatch or the return is due to our mistake.

Coupon discounts are not paid out as cash.