Privacy Policy

Last updated: 29-10-2026

Furnishloop ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit our website, place an order, or contact us, and how we use and protect it. By using our website you agree to this policy.

1. Information We Collect

Account details: your name, email address, mobile number and password (stored in encrypted form). If you sign in with Google, we receive your name, email and profile photo from Google.
Order details: delivery and billing addresses, GSTIN (if you give one), the products you order, and your order history.
Payment details: payments are processed by our payment partners (Razorpay / Cashfree). We do not store your card number, CVV, UPI PIN or net banking password. We only keep the payment reference and status.
Enquiries: details you share in a quote request, custom size request, WhatsApp chat, call or email, such as room size and requirements.
Technical data: IP address, browser and device type, and pages visited, used for security and to improve the website.

2. How We Use Your Information

To process, deliver and install your order and to send order updates.
To reply to enquiries, prepare quotations and arrange site measurement.
To provide after-sales service, warranty support and handle returns or refunds.
To prevent fraud, misuse of the website and unauthorised access to accounts.
To meet legal, tax (GST) and accounting requirements.
To send offers and updates, only if you have agreed. You can opt out at any time.

3. Sharing Your Information

We do not sell or rent your personal information. We share it only with:

Payment gateways, to complete your payment.
Delivery and installation partners, only the details needed to deliver and fit your order.
Service providers who host our website, send emails or messages, under confidentiality obligations.
Government or legal authorities, when required by law.

4. Cookies

Our website uses essential browser storage to keep you signed in and to remember your cart and wishlist. You can clear these from your browser settings; some features may then not work.

5. Data Security

We use secure (HTTPS) connections, encrypted passwords, access controls and regular backups to protect your information. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your data safe.

6. How Long We Keep Data

We keep order and invoice records for as long as required by tax and accounting laws. Account information is kept while your account is active. You may ask us to delete your account; records that the law requires us to keep will be retained.

7. Your Rights

You can view and update your profile and addresses from My Account. To access, correct or delete your personal information, or to withdraw consent for marketing messages, contact us using the details below.

8. Children

Our website is not meant for children under 18. Orders must be placed by an adult.

9. Changes To This Policy

We may update this policy from time to time. The latest version will always be on this page with its updated date.

10. Contact Us

For any privacy question or complaint, contact our grievance officer:

Furnishloop
Email: support@furnishloop.com
Address: Gujarat

1. Information We Collect

Account details: your name, email address, mobile number and password (stored in encrypted form). If you sign in with Google, we receive your name, email and profile photo from Google.

Order details: delivery and billing addresses, GSTIN (if you give one), the products you order, and your order history.

Payment details: payments are processed by our payment partners (Razorpay / Cashfree). We do not store your card number, CVV, UPI PIN or net banking password. We only keep the payment reference and status.

Enquiries: details you share in a quote request, custom size request, WhatsApp chat, call or email, such as room size and requirements.

Technical data: IP address, browser and device type, and pages visited, used for security and to improve the website.

2. How We Use Your Information

To process, deliver and install your order and to send order updates.

To reply to enquiries, prepare quotations and arrange site measurement.

To provide after-sales service, warranty support and handle returns or refunds.

To prevent fraud, misuse of the website and unauthorised access to accounts.

To meet legal, tax (GST) and accounting requirements.

To send offers and updates, only if you have agreed. You can opt out at any time.

3. Sharing Your Information

We do not sell or rent your personal information. We share it only with:

Payment gateways, to complete your payment.

Delivery and installation partners, only the details needed to deliver and fit your order.

Service providers who host our website, send emails or messages, under confidentiality obligations.

Government or legal authorities, when required by law.